Terms of Service

Welcome to NoteWave, an AI-powered meeting transcription and summarization platform developed and operated by Blaze AI Solutions. These Terms of Service ("Terms") govern your use of our website, applications, and services (collectively, the "Service").

By accessing or using NoteWave, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our Service.

By accessing or using NoteWave, you represent and warrant that you are at least 18 years of age. If you are under 18, you may not use the Service.

These Terms constitute a legally binding agreement between you and Blaze AI Solutions.

NoteWave offers comprehensive AI-powered transcription services including:

• Real-time and post-call transcription
• AI-generated summaries and action items
• Multi-language transcription support (99+ languages)
• Integration with Zoom and Microsoft Teams
• Secure transcript storage and sharing
• Analytics and meeting insights
• Team collaboration features
• Export and annotation tools

We reserve the right to modify, suspend, or discontinue any features or the Service at any time, with or without notice.

By using NoteWave, you acknowledge that we process audio and meeting data to deliver transcription services. See our Privacy Policy for complete details on data collection, processing, and protection.

We use reasonable technical and organisational measures to protect your data, including encryption in transit and at rest where supported by our infrastructure providers. Certain infrastructure providers we use maintain recognised security certifications such as SOC 2 or ISO 27001.

Certain features of NoteWave depend on third-party services for transcription, hosting, database management, and payment processing. These providers include but are not limited to: Supabase (database and authentication), Vercel (frontend hosting), Fly.io (backend hosting), ElevenLabs (transcription) and OpenAI (summarization and AI processing), LemonSqueezy (web billing), RevenueCat (mobile app billing), and meeting platforms such as Zoom or Microsoft Teams when you connect them.

While we carefully select and review these providers, to the maximum extent permitted by law, we are not liable for any outages, data loss, security breaches, or performance issues caused by third-party services. Use of integrations with third-party platforms is subject to those parties' terms of service and your separate agreements with them.

By connecting your Zoom account to NoteWave, you consent to allow our system to:

• Access your meeting recordings and metadata for transcription and summarization purposes
• Process recordings via third-party transcription and AI APIs (e.g., ElevenLabs, OpenAI)
• Store transcripts and summary results securely in our database for your access

We do not use your Zoom data for advertising, resale, or any purpose outside the explicit functions provided within the application.

Zoom integration works with any Zoom account (Free, Pro, or Business). A NoteWave bot joins your meetings as a participant to record and transcribe. You are responsible for ensuring compliance with Zoom's terms of service and all applicable recording consent laws. Zoom integration is subject to Zoom's API policies, and we reserve the right to modify or discontinue Zoom integration at any time if required by Zoom or due to technical limitations, with reasonable notice.

7.1 Platform Ownership

Blaze AI Solutions owns all intellectual property rights to the NoteWave platform, including all software, technology, algorithms, AI models, trademarks, and proprietary features. No rights are granted to you except as explicitly stated in these Terms.

7.2 User Content

You retain ownership of your uploaded content, including audio recordings and meeting data ("User Content"). By using the Service, you grant us a limited, non-exclusive, royalty-free, worldwide license to access, use, process, reproduce, and store your User Content solely for the purposes of providing the Service, including transcription, AI analysis, and feature delivery. This license terminates when you delete your content or account, except as necessary for legal compliance or backup retention periods.

8.1 Subscription Plans

NoteWave offers various subscription-based plans, including free and paid tiers. Current pricing is available at notewave.co.za/pricing.

8.2 Billing Terms

• For web users, payments are processed securely via our third-party payment processor, LemonSqueezy
• For mobile app users, payments are processed through the Apple App Store or Google Play Store via RevenueCat. All in-app purchases are subject to the respective store's terms and conditions
• Subscriptions automatically renew at the end of each billing period unless canceled before renewal. For mobile app subscriptions, you must cancel at least 24 hours before the end of the current period to avoid being charged for the next period
• You authorize us to charge your payment method for all fees incurred
• Mobile app subscriptions can be managed and canceled through your device's subscription settings (iOS: Settings > Apple ID > Subscriptions; Android: Google Play > Payments & subscriptions)
• We may change pricing with 30 days' advance notice to existing subscribers
• Failed payments may result in service suspension or termination
• All fees are exclusive of applicable taxes, which you are responsible for paying

8.3 Refund Policy

Fees are generally non-refundable, except where applicable law provides otherwise. Refunds may be issued at our discretion in the following circumstances:

• EU consumers may cancel within 14 days of purchase under the EU Consumer Rights Directive
• South African consumers may have rights under the Consumer Protection Act, 2008
• Service failures or outages exceeding 7 consecutive days (prorated refund for downtime)
• Billing errors or unauthorized charges (verified cases only)
• For purchases made through the Apple App Store or Google Play Store, refunds are handled by the respective store in accordance with their refund policies

Refund requests for web purchases must be submitted to contact@blazesolutions.ai with detailed justification. For mobile app purchases, please contact Apple or Google directly through their respective support channels.

8.4 Free Tier and Usage Limits

Free tier users have limited access to features and monthly usage limits. These limits are subject to change at our discretion.

9.1 AS-IS Service

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AND UNINTERRUPTED SERVICE. NOTHING IN THESE TERMS EXCLUDES WARRANTIES THAT CANNOT LAWFULLY BE EXCLUDED UNDER APPLICABLE LAW.

9.2 AI Transcription Accuracy

NoteWave uses AI technology to generate transcripts, summaries, and related outputs. However, AI-GENERATED CONTENT MAY CONTAIN ERRORS, INACCURACIES, OMISSIONS, MISINTERPRETATIONS, INCORRECT SPEAKER ATTRIBUTIONS, OR INCOMPLETE OUTPUTS. You acknowledge and agree that:

• Transcripts, summaries, action items, and all AI-generated outputs are provided for convenience and informational purposes only
• You must independently verify any transcript, summary, action item, or AI-generated output before relying on it for any legal, financial, contractual, regulatory, evidentiary, or other high-stakes purpose
• We make no warranty about the completeness, accuracy, reliability, or quality of any AI-generated content
• NoteWave may mishear, omit, paraphrase, translate inaccurately, misidentify speakers, or generate incomplete or incorrect outputs due to factors including audio quality, accents, background noise, technical limitations, and inherent AI limitations
• You should not rely solely on AI-generated content for legal, financial, medical, contractual, compliance, employment, or other important decisions
• NoteWave is not intended to serve as the sole or official record of any meeting, agreement, instruction, contract, or legal obligation

9.3 No Professional Advice

The Service does not provide and is not a substitute for professional advice of any kind, including legal, financial, medical, tax, or compliance advice. Always consult qualified professionals for such matters. NoteWave is a productivity tool and is not designed, intended, or suitable for use as evidence, as a system of record, or as the sole basis for any professional, legal, or regulatory decision.

9.4 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE FEES YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM; OR (B) ZAR 1,000 (ONE THOUSAND SOUTH AFRICAN RAND).
• IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• WE ARE NOT LIABLE FOR ANY DAMAGES ARISING FROM: (I) YOUR USE OR INABILITY TO USE THE SERVICE; (II) UNAUTHORIZED ACCESS TO YOUR DATA; (III) THIRD-PARTY CONDUCT OR CONTENT; (IV) ERRORS, MISTAKES, OR INACCURACIES IN TRANSCRIPTIONS; OR (V) ANY SERVICE INTERRUPTIONS.

9.5 Data Backup Responsibility

You are responsible for maintaining independent backups and records of your content. The Service is not intended to serve as a system of record or permanent archival storage for legal, financial, or compliance purposes.

9.6 Sensitive and High-Stakes Use

Users must not rely on NoteWave as the sole system for handling legally privileged, highly confidential, regulated, or special-category content unless they have independently determined that the Service is suitable for that purpose. Use of the Service for sensitive, regulated, or high-stakes workflows is at the user's own risk, subject to NoteWave's express commitments in these Terms. You assume all responsibility for determining whether the Service meets your specific requirements.

You agree to indemnify, defend, and hold harmless Blaze AI Solutions, its affiliates, officers, directors, employees, contractors, agents, licensors, and suppliers (collectively, the "NoteWave Parties") from and against any and all third-party claims, liabilities, damages, losses, costs, expenses, fees (including reasonable attorneys' fees and court costs) arising out of or related to:

• Your breach of these Terms or violation of applicable law
• Your failure to obtain required consent for recording meetings or processing participants' data
• Your User Content or any content you upload, share, or process through the Service
• Your violation of any third-party rights, including intellectual property, privacy, or publicity rights
• Your use of the Service in a manner that harms others or violates their rights
• Any negligence, willful misconduct, or fraudulent activity on your part

This indemnification obligation will survive termination of these Terms and your use of the Service.

11.1 Informal Resolution

Before initiating any formal dispute resolution, you agree to first contact us at contact@blazesolutions.ai to attempt to resolve the dispute informally. We will attempt to resolve disputes through good faith negotiation within 30 days.

11.2 Binding Arbitration

If informal resolution fails, you and NoteWave agree that any dispute, controversy, or claim arising out of or relating to these Terms or the Service (including its formation, performance, breach, or termination) shall be resolved through binding arbitration, except as provided in Section 11.4 below.

Arbitration shall be administered by the Arbitration Foundation of Southern Africa (AFSA) or a mutually agreed arbitrator, in accordance with AFSA's Rules for the Expedited Resolution of Disputes (or equivalent rules). The arbitration shall be conducted in Johannesburg, South Africa, and may be conducted remotely via video conference if both parties agree.

Nothing in this arbitration clause limits your statutory rights under the South African Consumer Protection Act or other non-excludable consumer protection laws in your jurisdiction.

11.3 Class Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND NOTEWAVE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. This waiver does not limit any statutory rights that cannot be waived under applicable law.

11.4 Exceptions to Arbitration

Either party may seek relief in court for:

• Claims of intellectual property infringement
• Claims seeking injunctive relief
• Small claims court proceedings for disputes under ZAR 20,000

11.5 Arbitration Costs

Each party shall bear its own costs of arbitration, including legal fees, unless the arbitrator awards costs to the prevailing party as permitted by law. If the arbitrator finds your claim to be frivolous, you may be required to reimburse NoteWave's arbitration costs.

11.6 Opt-Out Right

You may opt out of this arbitration agreement by sending written notice to Blaze AI Solutions at contact@blazesolutions.ai within 30 days of first accepting these Terms. Your notice must include your name, email address, and a clear statement that you wish to opt out of arbitration. If you opt out, all other terms of this agreement still apply, but disputes will be resolved in courts as described in Section 12.

These Terms and any disputes arising out of or related to these Terms or the Service shall be governed by and construed in accordance with the laws of the Republic of South Africa, without regard to its conflict of law principles.

For any disputes not subject to arbitration under Section 11, you agree to submit to the exclusive jurisdiction of the courts located in Johannesburg, Gauteng, South Africa, and you consent to personal jurisdiction and venue in such courts. You waive any objection to jurisdiction or venue in such courts.

NoteWave is committed to handling personal information in accordance with applicable privacy and data protection laws, including POPIA (South Africa) and, where applicable, GDPR (European Union), CCPA (California), and other relevant regulations. See our Privacy Policy for details.

If you access the Service from outside South Africa, you are responsible for ensuring your use complies with local laws regarding recording, data processing, privacy, and export controls in your jurisdiction. The Service may not be available in all countries or regions.

14.1 Termination by You

You may terminate your account at any time by accessing your account settings and deleting your account, or by contacting us at contact@blazesolutions.ai. Termination does not entitle you to a refund of any fees already paid.

14.2 Termination by NoteWave

We may suspend or terminate your access to the Service, including for the following reasons:

• Violation of these Terms or our Acceptable Use Policy
• Non-payment of fees or fraudulent payment activity
• Abusive, illegal, or harmful conduct
• Prolonged inactivity
• Risks to the security, integrity, or availability of the Service
• Our business decision to discontinue the Service

Where we terminate or discontinue the Service for reasons unrelated to your breach, we will provide reasonable notice where feasible. Immediate suspension or termination may occur without prior notice in cases of fraud, abuse, security threats, illegal activity, or serious breach of these Terms.

14.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. We may delete your account and data in accordance with our Privacy Policy. You remain liable for all fees and charges incurred prior to termination. Sections of these Terms that by their nature should survive termination shall survive, including Sections 7, 9, 10, 11, 12, and 16.

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Notify you via email or through the Service
• Provide at least 30 days' notice for material changes that adversely affect your rights

Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service and terminate your account.