Billing & Invoices

Introduction

NoteWave uses Lemon Squeezy as our billing partner to handle subscriptions, payments, and invoices. This guide explains how to access your billing information, manage payment methods, and download invoices.

Accessing the Billing Portal

To view and manage your billing information:

Log in to your NoteWave account
Navigate to Settings → Billing
Click Manage Subscription
You'll be redirected to the secure Lemon Squeezy customer portal
Here you can view invoices, update payment methods, and change your plan

Secure Payments

Lemon Squeezy is a trusted payment processor with PCI DSS Level 1 compliance. NoteWave never stores your payment card details.

Viewing and Downloading Invoices

Every time you're charged, you'll receive an invoice via email and in the billing portal:

Email invoices:

Invoices are sent to your NoteWave account email immediately after payment
Subject line: "Your NoteWave Invoice" or similar from Lemon Squeezy
Includes a PDF attachment with your invoice details
Check your spam folder if you don't see the email

Portal invoices:

Go to Settings → Billing → Manage Subscription
In the Lemon Squeezy portal, select Invoices
Click on any invoice to view details
Click Download PDF to save a copy

Updating Payment Methods

To update your credit card or payment information:

Go to Settings → Billing → Manage Subscription
In the Lemon Squeezy portal, select Payment Method
Click Update Payment Method
Enter your new card details
Click Save
Your next payment will use the new card

Failed Payments

If a payment fails, you'll receive an email notification. Update your payment method promptly to avoid service interruption.

Understanding Your Billing Cycle

Your billing cycle depends on whether you chose monthly or yearly billing:

Monthly Billing

Charged on the same day each month. For example, if you subscribe on January 15, you'll be billed on the 15th of every month.

Yearly Billing

Charged once per year on your subscription anniversary date. Save 17% compared to monthly billing.

You can view your next billing date in Settings → Billing or the Lemon Squeezy portal.

Tax and VAT Receipts

Lemon Squeezy automatically calculates and applies appropriate taxes based on your location:

All invoices include tax breakdowns (VAT, sales tax, etc.)
Tax amounts are calculated at checkout and shown before you confirm payment
For business accounts, you can add your VAT number in the billing portal to potentially qualify for reverse charge
Download invoices from the portal for your accounting records

Refund Policy

NoteWave offers a 7-day free trial for Pro and Business plans. After the trial:

Refunds are considered on a case-by-case basis within 14 days of purchase
Contact contact@notewave.co.za to request a refund
Provide your account email and reason for the refund request
Refunds are processed within 5-7 business days